Cancellations or changes to an order can be made any time prior to dispatch. To cancel an order please reply to your confirmation email, send us a note using the Contact Us page or call us on 021 595 902.
While we make every effort to have your gift delivered on your preferred date or with the estimated delivery time frames. Basket Creations does not accept responsibility and is not liable for any delivery delays, as we use a third party for delivery. A late delivery or delivery not on your preferred date does not entitle you to a refund.
Basket Creations accepts no responsibility for any errors you make when entering orders, delivery instructions or other information. If an order needs to be redelivered as a result of an incorrect address any re delivery fee will be passed onto the customer.
Basket Creations is not liable for any loss or damage arising after delivery has taken place. This includes loss or damage resulting from delivery to an unattended address where the recipient has granted permission to leave the goods unattended.
If the parcel is returned to us for any reason, including because the recipient failed to collect the order from their local courier depot, an additional delivery fee will be payable by the customer.
In the event that an individual item is unavailable in a hamper we will substitute it with a similar item of equal or greater value.
Basket Creations will replace or refund any gift that arrives in a damaged condition within one month. Our gifts are carefully packaged and we use well established couriers. Please contact us straight away if this is the case, we offer 100% guarantee satisfaction for damaged gifts.