Frequently Asked Questions

 Please see below for some of our frequently asked questions 

 

How can I place an order?

You can place an order via our website as it is available anytime of the day or night or you are more than welcome to contact us on 021595902 and we will be happy to process an order for you

What payment options do you accept?

We accept credit/debit cards, apple pay, google pay, lay buy and internet banking ( our banking details will be sent to you with order confirmation.)

Where do I enter my gift card message?

You can enter your gift card message at the checkout there is a designated box for you to write your message.

 

How do I know if you have received my order?

After you have placed your order you will receive a confirmation email or text if you choose this option at checkout.

 

Can I select a specific delivery date for gift to be delivered?

You most certainly can, please add this at checkout, please make sure you have read the deliveries page to ensure your gift can be delivered on the specified date. Please note that while every effort will be made to deliver your gift on the specified date there are sometimes unforseen circumstances that occur with our third party delivery providers that can delay delivery of your gift and are outside of our control.

 

Can I order a custom gift hamper?

Yes you can, please email gifts@basketcreations.co.nz or phone 021595902 and we can help with your custom requirements.

 

 I would like to order several gifts sent to different address?

The best option for this is to email the delivery addresses for each gift hamper with your personalised message for the gift card or phone us on 021595902 and we can arrange for you.

How do I know what is happening with my order?

Once your order has been placed we will send you an email or text confirming your order details. Once we dispatch your order we will send you an email with a tracking reference so you can track the progress of your delivery via our courier website.

 

Will a invoice or receipt be sent with my order?

 As this is a gift from you no invoice will be sent with your order only your personalised gift message on your card. If you yourself would like a gst invoice  please email gifts@basketcreations.co.nz and I can provide you with one.

 

Can I change or cancel my order?

Yes as long as we haven't dispatched your order, just give us a ring or send us an email stating the order reference and as to whether you wish to change or cancel your order.